Top 20 B2B Cold Email Templates: AI-Written & Guaranteed

cold email template b2b
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Have you ever wondered why companies manage to attract large customers with no effort at all while others fight to get a foot in the door? Their email could be hiding the secret. Welcome to the realm of B2B cold emailing, a potent tactic still in force in 2024. Imagine this: a well-written cold email ends up in an inbox of a decision-maker. They’re grabbing for the phone in minutes to arrange a meeting, and it’s really fascinating. Sounds far too perfect to be real. Again consider. According to studies, 80% of consumers would rather be reached by email, and a shockingly 59% of B2B experts claim email is their most successful revenue-generating tool.

The worse is that not all cold emails are made equally. Now let us introduce the game-changer AI-generated cold email templates. These clever, data-driven solutions are transforming company connections and increasing response rates by up to 30% over more conventional approaches.

Are you therefore ready to create emails that not only find results but also get opened? Let’s get going!

Why Cold Emailing Still Works in B2B

Why your inbox is still flooded with cold emails, even in this age of social media and instant messaging? It’s simple: cold emailing works, especially in the B2B world. Let’s break it down.

Understanding the Power of Cold Emailing in B2B

  • It’s Direct and Personal. Cold emails land right in your prospect’s inbox. It’s like having a one-on-one conversation, but without the pressure of a phone call or face-to-face meeting.
  • Cost-Effective. Compared to other marketing channels, cold emailing is incredibly cheap. You don’t need a big budget to reach out to potential clients.
  • Scalable. With the right tools, you can reach hundreds or even thousands of prospects with personalized messages. Try doing that with phone calls!
  • Measurable. Every open, click, and response can be tracked. This data helps you improve your strategy over time.
  • Non-Intrusive. Unlike a phone call, recipients can read and respond to emails at their convenience. This respect for their time is often appreciated.

The Numbers Don’t Lie: Cold Email Success Stories

Still not convinced? Let’s look at some hard facts:

  • A study by Backlinko found that personalized email subject lines boost open rates by 50%.
  • According to Campaign Monitor, email marketing has an ROI of 4400%. That means for every $1 spent, the average return is $44.
  • RAIN Group reports that 80% of buyers prefer to be contacted by sellers via email.

Here’s a real-world example: A small SaaS company used cold emailing to reach out to 1000 potential clients. They got 15 responses, which led to 3 demos, and finally closed 1 deal worth $50,000. That’s a 0.1% conversion rate turning into a significant win!

Why It Works: The Psychology Behind Cold Email

Cold emailing taps into basic human psychology:

  1. Curiosity. A well-crafted subject line piques interest.
  2. Reciprocity. Offering value upfront makes people more likely to engage.
  3. Social Proof. Mentioning other satisfied clients builds trust.
  4. Scarcity. Limited-time offers create urgency.

 

Cold email lets you build relationships over time in the B2B environment, where sales cycles are longer and committee decisions generally rule. It’s more about initiating a conversation that might result in a worthwhile alliance than about closing a deal in the first email.

Best Practices: How to Write a Killer B2B Cold Email

Have your cold emails stand out in a packed inbox? Use these best practices to create B2B cold emails open, read, and responded upon.

1. Crafting Attention-Grabbing Subject Lines

Your subject line is your first (and sometimes only) chance to make an impression. Make it count!

  • Aim for 30-50 characters.
  • Create urgency – use words like “today” or “limited time.”
  • Ask a question – pique curiosity with a relevant query.
  • Use numbers: “5 ways to boost your ROI” is more compelling than “Ways to boost your ROI.”
  • Avoid spam triggers – steer clear of ALL CAPS, excessive punctuation, or words like “free” and “guarantee.”

Examples:

  • “Quick question about [Company]’s marketing strategy”
  • “3 ideas to improve [Company]’s customer retention”
  • “John, thought you might find this useful”

Want to know more? Read also – 25 Worked Cold Email Subject Lines Proven by AI

2. Personalization Techniques

Generic emails get generic results. Personalize to stand out.

  • Use the recipient’s name in the greeting and body.
  • Mention their company name and specifics about their role or industry.
  • Reference a recent company achievement or news.
  • Show you’ve done your homework by mentioning a mutual connection or shared interest.

Example: “Congratulations on [Company]’s recent expansion to Asia. As you scale your operations…”

3. Clear and Concise Messaging

Respect your recipient’s time with straightforward communication.

  • Start with a strong opening line that hooks the reader.
  • Clearly state the purpose of your email in the first paragraph.
  • Use short paragraphs and bullet points for easy scanning.
  • Focus on the recipient’s needs, not your product features.
  • Use simple language and avoid jargon.

4. Strong Call-to-Action (CTA)

Guide your reader on what to do next with a clear, compelling CTA.

  • Be specific about the action you want them to take.
  • Create a sense of urgency or exclusivity.
  • Make it easy to say yes with low-commitment CTAs for first contact.
  • Use action-oriented language.

Examples:

  • “Can we schedule a 15-minute call this week to discuss?”
  • “Click here to download our free industry report.”
  • “Reply with ‘Yes’ if you’d like me to send more information.”

5. Optimal Email Length and Structure

The perfect cold email is long enough to cover everything, but short enough to keep interest.

  • Aim for 50-125 words.
  • Structure your email in 3-5 short paragraphs:
    1. Opening/Hook
    2. Value proposition
    3. Proof/Credibility
    4. CTA
  • Use white space for readability.
  • Include a professional signature with your contact information.

Example Structure:

  • [Greeting with name]
  • [Opening hook related to recipient’s business]
  • [How you can help/value proposition]
  • [Proof point or social proof]
  • [Clear CTA]
  • [Professional signature]

 

Recall that a great B2B cold email is based more on the recipient than on you. Demonstrate your awareness of their difficulties and appropriate solution capability. Try several strategies and always examine your outcomes to grow gradually.

10 Best Cold Email Templates for B2B

1. The Problem-Solution Template

This template identifies a common problem in the recipient’s industry and offers your solution.


Subject: Solving [Common Problem] for [Company Name]

Hi [Name],

Is [specific problem] causing headaches at [Company Name]?

We’ve helped companies like [Competitor] reduce [problem] by 50% using our [Your Product/Service].

Would you be interested in a quick chat to see if we could do the same for [Company Name]?

Best,
[Your Name]

2. The Mutual Connection Template

Leverage a shared connection to build instant credibility.


Subject: [Mutual Connection] suggested I reach out

Hello [Name],

I hope this email finds you well. [Mutual Connection] and I were discussing [industry topic] last week, and they mentioned your work at [Company Name].

Given your role in [specific area], I thought you might be interested in how we’ve helped similar companies [achieve specific result].

Do you have 15 minutes this week for a quick call?

Best regards,
[Your Name]

3. The Case Study Template

Showcase your success with a similar company to build trust.


Subject: How [Similar Company] achieved [Specific Result]

Hi [Name],

I recently read about [Company Name]’s goal to [specific objective]. 

We just helped [Similar Company] achieve [specific result] in [timeframe]. I thought you might be interested in how we did it.

I’ve attached a brief case study. Would you like to discuss how we could apply similar strategies at [Company Name]?

Best,
[Your Name]

4. The Industry Insight Template

Demonstrate your expertise by sharing valuable industry information.


Subject: Interesting trend in [Industry] – thoughts?

Hello [Name],

I came across an interesting trend in [industry]: [brief description of trend].

Given [Company Name]’s position in the market, I thought you might find this relevant. 

I’ve helped several companies navigate this change. Would you be interested in discussing how it might impact [Company Name]?

Regards,
[Your Name]

5. The Congratulatory Template

Use recent good news as an opening for conversation.


Subject: Congrats on [Recent Achievement]!

Hi [Name],

Congratulations on [Company Name]’s recent [achievement/news]! It’s great to see your success in [specific area].

As you continue to grow, you might find our [product/service] helpful. We’ve assisted companies like yours in managing growth while [specific benefit].

Would you be open to a brief call to discuss how we could support [Company Name]’s continued success?

Best wishes,
[Your Name]

6. The Free Resource Template

Offer value upfront with a free, relevant resource.


Subject: Free [Resource] for [Company Name]

Hello [Name],

I’ve been following [Company Name]’s work in [industry/area] and thought you might find our latest [resource type] on [relevant topic] useful.

You can download it for free here: [Link]

If you find it helpful, I’d be happy to schedule a call to discuss how we could help [Company Name] [achieve specific goal].

Best regards,
[Your Name]

7. The Referral Request Template

Ask for a referral to the right person in the organization.


Subject: Quick question about [topic] at [Company Name]

Hi [Name],

I hope this email finds you well. I’m reaching out because I’m trying to connect with the person responsible for [specific area/decision] at [Company Name].

Given your role, I thought you might be able to point me in the right direction. Would you mind letting me know who that might be?

I appreciate any help you can provide.

Thank you,
[Your Name]

8. The Event Follow-up Template

Leverage a recent event connection to start a conversation.


Subject: Great meeting you at [Event Name]

Hello [Name],

It was a pleasure meeting you at [Event Name] last week. I enjoyed our brief chat about [topic discussed].

As I mentioned, we’ve had great success helping companies like yours with [specific challenge]. I’d love to continue our conversation and share some ideas that might benefit [Company Name].

Do you have time for a quick call this week?

Best,
[Your Name]

9. The Breaking News Template

Use recent industry news as a conversation starter.


Subject: Your thoughts on [Recent Industry News]?

Hi [Name],

I hope this email finds you well. I recently read about [specific industry news/development] and immediately thought of [Company Name].

Given your position in the market, I’m curious about your perspective on this. Our team at [Your Company] has been analyzing the potential impact, and I’d be happy to share our insights.

Would you be interested in a brief call to discuss this further?

Best regards,
[Your Name]

10. The Quick Question Template

Use curiosity to engage the recipient with a simple, relevant question.


Subject: Quick question about [Company Name]’s [specific process/strategy]

Hello [Name],

I hope I’m not overstepping, but I have a quick question about [Company Name]’s approach to [specific area].

I noticed that you [observed action/strategy]. I’m curious – have you considered [alternative approach]?

We’ve seen companies achieve [specific result] with this method. I’d be happy to share more details if you’re interested.

Best,
[Your Name]

❗️Remember, these templates are starting points. Always customize them to fit your specific situation and the recipient’s needs. The key is to provide value, show relevance, and encourage a response.

10 Sales Email Templates for B2B

1. The Product Demo Request Template

Use this template to showcase your product’s value and request a demo.


Subject: See how [Product] can boost [Company Name]’s [specific metric]

Hi [Name],

I’ve been following [Company Name]’s impressive growth in [specific area]. 

Our [Product] has helped similar companies increase [specific metric] by [X]%. I’d love to show you how it could do the same for [Company Name].

Are you free for a 20-minute demo this week? I’ll customize it to address your specific needs.

Best,
[Your Name]

2. The Free Trial Offer Template

Offer a risk-free way for prospects to experience your product.


Subject: Try [Product] free for 14 days – exclusive offer for [Company Name]

Hello [Name],

I understand that [common pain point] is a challenge for companies like [Company Name].

We’re offering a 14-day free trial of [Product], which has helped businesses reduce [pain point] by up to [X]%.

Would you be interested in giving it a try? I can set everything up for you – no credit card required.

Looking forward to your response,
[Your Name]

3. The Competitor Comparison Template

Highlight your unique selling points compared to competitors.


Subject: How [Your Company] differs from [Competitor]

Hi [Name],

I noticed that [Company Name] uses [Competitor’s product]. Many of our clients switched from them to us because of our [unique feature/benefit].

Here’s a quick comparison:

– [Your product]: [Key benefit 1], [Key benefit 2]
– [Competitor]: Lacks [Feature 1], [Feature 2]

Would you be interested in seeing how these differences could impact [Company Name]’s [relevant metric]?

Best regards,
[Your Name]

4. The ROI Calculator Template

Demonstrate the potential return on investment for your product.


Subject: [Company Name]’s potential ROI with [Your Product]

Hello [Name],

Based on what I know about [Company Name]’s [specific area], I’ve run some numbers through our ROI calculator.

By implementing [Your Product], you could potentially:

– Increase [Metric 1] by [X]%
– Reduce [Metric 2] by [Y]%
– Save approximately $[Amount] annually

I’d be happy to walk you through the calculations. Do you have 15 minutes this week for a quick call?

Best,
[Your Name]

5. The Testimonial Showcase Template

Use social proof to build trust and credibility.


Subject: How [Similar Company] achieved [Result] with [Your Product]

Hi [Name],

I thought you might be interested in how [Similar Company] in your industry recently [achieved specific result] using our [Product].

Here’s what their [Job Title] had to say:

“[Brief, impactful quote from testimonial]”

Would you like to see the full case study? I’d be happy to share it and discuss how we could achieve similar results for [Company Name].

Best regards,
[Your Name]

6. The Limited Time Offer Template

Create urgency with a special, time-sensitive offer.


Subject: 48-hour special offer for [Company Name]

Hello [Name],

For the next 48 hours, we’re offering a [specific discount/offer] on [Product/Service] exclusively for select companies like [Company Name].

This offer includes:

– [Benefit 1]
– [Benefit 2]
– [Benefit 3]

This opportunity ends [Day, Date] at [Time]. Would you like to hop on a quick call to discuss how you can take advantage of this offer?

Best,
[Your Name]

7. The Webinar Invitation Template

Invite prospects to an educational webinar that showcases your expertise.


Subject: Exclusive invite: “[Webinar Title]” webinar for [Industry] leaders

Hi [Name],

Given your role at [Company Name], I thought you’d be interested in our upcoming webinar: “[Webinar Title]”.

You’ll learn:

– [Key Takeaway 1]
– [Key Takeaway 2]
– [Key Takeaway 3]

Date: [Day, Date]
Time: [Time, Timezone]

Spots are limited. Would you like me to reserve a seat for you?

Best regards,
[Your Name]

 8. The Upsell Opportunity Template

Offer additional value to existing customers.


Subject: Unlock new features for [Company Name]’s [Product]

Hello [Name],

I hope you’re enjoying [Current Product/Service]. I noticed you’ve been using [specific feature] frequently, and I wanted to let you know about our [Upgraded Product/Service].

It includes everything you love about [Current Product/Service], plus:

– [New Feature 1]
– [New Feature 2]
– [New Feature 3]

I’d love to give you a quick tour of these new features. Do you have 15 minutes this week?

Best,
[Your Name]

9. The Re-engagement Template

Reconnect with prospects who’ve gone cold.


Subject: [Name], let’s pick up where we left off

Hi [Name],

It’s been a while since we last spoke about [Product/Service] for [Company Name]. I hope all is well.

I recently came across an article about [relevant industry trend/challenge] and thought of you. I’d love to share some insights on how we’re helping companies like yours address this.

Would you be open to rekindling our conversation?

Best regards,
[Your Name]

10. The Partnership Proposal Template

Suggest a mutually beneficial partnership opportunity.


Subject: Potential partnership opportunity: [Your Company] + [Their Company]

Hello [Name],

I’ve been following [Company Name]’s work in [specific area], and I’m impressed by your [specific achievement/approach].

I believe there’s a great opportunity for our companies to collaborate. By partnering, we could:

– [Benefit 1 for them]
– [Benefit 2 for them]
– [Mutual benefit]

Would you be interested in exploring this further? I’d love to schedule a call to discuss the possibilities.

Best,
[Your Name]

❗️Remember to personalize these templates for each recipient and their specific situation. The key is to provide clear value, demonstrate relevance, and encourage a response or action.

Common Mistakes to Avoid When Writing Cold Emails

Even with the best intentions, it’s easy to fall into common pitfalls when crafting cold emails. Here are the top mistakes to watch out for and how to avoid them:

1. Generic, Non-Personalized Content

The Mistake

Sending the same cookie-cutter email to everyone on your list.

Why It’s Bad

Generic emails scream “mass marketing” and are likely to be ignored or marked as spam.

How to Avoid It:

  • Research each recipient and their company
  • Mention specific details about their business or recent achievements
  • Tailor your value proposition to their unique situation

Example:

❌ “Dear Sir/Madam, We offer the best solutions for businesses like yours.”

✅ “Hi Sarah, Congratulations on [Company]’s recent expansion into the Asian market. I have some ideas on how we could help streamline your international operations.”

2. Overly Long Emails

The Mistake

Writing lengthy emails that cover every detail of your offering.

Why It’s Bad

Busy professionals don’t have time to read long emails, especially from unknown senders.

How to Avoid It:

  • Keep your emails under 150 words
  • Focus on one main point or offer
  • Use short paragraphs and bullet points for easy scanning

Example:

❌ A five-paragraph email detailing all your product features

✅ A concise three-paragraph email highlighting one key benefit and a clear CTA

3. Lack of Clear Value Proposition

The Mistake

Failing to clearly communicate how you can help the recipient.

Why It’s Bad

If recipients can’t quickly understand what’s in it for them, they’ll lose interest.

How to Avoid It:

  • Clearly state the benefit of your offering early in the email
  • Use specific, quantifiable results when possible
  • Tie your value proposition to the recipient’s goals or challenges

Example:

❌ “Our software has many great features that could benefit your company.”

✅ “Our software has helped companies like yours reduce operational costs by an average of 23% within the first six months.”

4. Pushy or Aggressive Tone

The Mistake

Using high-pressure sales tactics or overly forceful language.

Why It’s Bad

Aggressive emails can come across as rude or disrespectful, damaging potential relationships.

How to Avoid It:

  • Use a friendly, professional tone
  • Focus on starting a conversation, not closing a sale
  • Respect the recipient’s time and decision-making process

Example:

❌ “You’d be crazy not to take advantage of this limited-time offer!”

✅ “If you’re interested in learning more, I’d be happy to schedule a brief call at your convenience.”

5. Poor Timing or Frequency

The Mistake

Sending emails at inappropriate times or following up too frequently.

Why It’s Bad

Poor timing can lead to your emails being overlooked, while excessive follow-ups can be annoying.

How to Avoid It:

  • Research the best times to send emails in your industry
  • Be mindful of time zones if sending internationally
  • Space out your follow-ups (e.g., 3-4 days between emails)
  • Stop after 2-3 follow-ups if you receive no response

Example:

❌ Sending emails late at night or on weekends, following up daily

✅ Sending emails during business hours, following up once a week for 2-3 weeks

Related – Cold Email Success: Best Time to Send Cold Emails [AI Insights]

Bonus Tip: Neglecting the Subject Line

While not on the original list, this is a crucial mistake to avoid:

The Mistake 

Using vague, spammy, or misleading subject lines.

Why It’s Bad 

The subject line is your first impression. A poor one means your email won’t even be opened.

How to Avoid It:

  • Keep it short (40 characters or less)
  • Be specific and relevant
  • Avoid spam trigger words like “Free,” “Guarantee,” or excessive punctuation

Example:

❌ “AMAZING OFFER INSIDE!!!”

✅ “Ideas for improving [Company]’s customer retention”

❗️ Remember, the goal of a cold email is to start a conversation, not to make an immediate sale. By avoiding these common mistakes, you’ll greatly increase your chances of getting a positive response and building valuable business relationships.

How to Use AI for Writing the Best Cold Email Templates for B2B

Anybiz

Using artificial intelligence to create cold emails has many benefits that might greatly improve your B2B outreach initiatives. Using artificial intelligence will help you to greatly improve your efficiency and enable you to create tailored communications on mass without compromising quality. Using language and patterns known to appeal to your particular audience, the data-driven approach of artificial intelligence guarantees that your emails are maximally impactful. AI also specializes in constant learning and improvement; it analyzes performance data to over time hone your email plans. Most importantly, artificial intelligence can offer new ideas and fresh viewpoints, so overcoming writer’s block and enabling you to produce really outstanding material that appeals to your prospects. 

How to Use AnyBiz to Improve Your Cold Email Templates

AnyBiz stands out as a comprehensive AI-driven platform that goes beyond simple email template creation. It offers a suite of features specifically designed to elevate your B2B cold email strategy:

1. AI Sales Agents. 

AI sales agents

AnyBiz’s core feature is its AI-driven sales agents that craft unique, multi-channel outreach sequences for each prospect. These virtual agents work tirelessly 24/7, making critical decisions about timing, content, and communication channels to maximize engagement.

2. Personalization at Scale

With access to a vast database of over 80 million prospects, AnyBiz ensures every message is personalized, creating a unique sequence tailored to each prospect’s needs and preferences.

3. Multi-Channel Engagement

AnyBiz leverages channels such as email, LinkedIn, and Twitter to build relationships, ensuring a comprehensive approach to outreach.

4. Automated Email Classification and Response

The system classifies client emails into multiple categories and can respond automatically, maintaining personalized engagement even during high-volume campaigns.

5. Email Domain Warming

AnyBiz includes a mechanism to automatically warm up your email domain for cold outreach, reducing the likelihood of your emails being marked as spam.

6. Personalized Landing Pages

Every prospect receives a customized landing page, simplifying the process of booking calls or meetings.

7. IP Recognition

This feature identifies companies visiting your website, allowing for more targeted and informed outreach efforts.

8. Brand Awareness Boosting

AnyBiz’s AI agents actively engage on platforms like LinkedIn, writing posts and interacting with existing content to increase your brand’s visibility.

Why AnyBiz is the Best Way to Generate Leads with Cold Email

Anybiz.io

AnyBiz establishes itself as the best method for various convincing reasons since it offers a paradigm change in lead generating via cold emailing. Fundamentally, AnyBiz provides thorough automation to simplify the whole cold email process from first outreach to follow-ups and meeting planning. This degree of automation releases your staff to concentrate on high-value duties including completing business. The AI-driven personalization of the platform guarantees that every email is painstakingly customized to the particular receiver, therefore greatly raising the possibility of reaction and engagement.

AnyBiz is unique in that it can always be optimized. Analyzing enormous volumes of data helps the AI agents learn and grow over time, thereby honing methods and improving performance always. A multi-channel approach combining email with other channels like LinkedIn and Twitter helps to build a more strong and successful outreach plan.

AnyBiz’s 24/7 operation of AI agents guarantees flawless time zone alignment, so ensuring that communications are constantly in sync with the prospect’s schedule and so enhance response rates. From a company standpoint, AnyBiz seems to be quite cost-effective by substituting different tools and alternative SDRs, thereby saving a lot of money while maybe producing better leads.

Still another great benefit of AnyBiz is scalability. Businesses with ambitious expansion goals would find the platform perfect since it is made to easily expand your outreach efforts. Finally, AnyBiz offers thorough analytics and data-driven insights to help you to grasp and always enhance your outreach success throughout time. These combined elements make AnyBiz the best option for companies trying to maximize their cold emailing lead generating initiatives in a market growingly competitive.

Don’t just take our word for it – experience the power of AI-driven lead generation yourself. AnyBiz is offering a risk-free, 7-day trial with full access to all features. No credit card required!

Tips for B2B Cold Email Outreach

Effective B2B cold email marketing calls for a planned approach that beyond writing interesting content. 

👉 The basis of good cold email outreach is creating and preserving a quality email list. Start by determining your perfect client profile and then develop a list of possible prospects from dependable data sources. Review your list often to eliminate erroneous or inactive email addresses. To guarantee your list is current and accurate, think about implementing email verification solutions. Recall that results frequently show better from a smaller, well-kept list than from a large, neglected one.

👉Effective outreach that speaks to your audience depends on segmentation. Sort your email list according to pertinent factors as industry, firm size, job title, or particular problem area. 

👉Good follow-up techniques will help your response rates to be much higher. Create a well-organized series of follow-up emails adding extra value with every touch. Space out your follow-ups suitably; usually, 3-5 days between each email is a decent starting point, but try other intervals to see what works best for your readers. Though always appreciate when a prospect obviously shows they are not interested, remember persistence pays off.

Related – Cold Email Follow-Up: Write Effective Follow-Ups with Templates & AI

👉Long-term success depends on measurements and enhancements of cold email performance. Track important numbers including open rates, click-through rates, response rates, and conversion rates. Experiment with many subject lines, email content, and call-to-action strategies using A/B testing. 

👉B2C cold email outreach cannot compromise compliance with email rules. Learn pertinent rules including GDPR in the EU and CAN-SPAM in the US. Every email should clearly and easily let you unsubscribed from it. Tell them straight out who you are and why you are getting in touch. 

Conclusion

As we have discussed throughout this article, one of the best tools for creating leads and promoting corporate expansion is successful B2B cold emailing. From creating engaging templates to using AI-powered technologies like AnyBiz for increased personalizing and automation, we have discussed fundamental techniques.

Important lessons include the need of personalizing, the ability of artificial intelligence to maximize email campaigns, and the need to apply best practices in list creation, segmentation, and compliance. Recall that effective cold emailing is about forging close relationships with your prospects rather than volume.

Looking ahead, B2B cold emailing has a bright and changing future. Even more advanced artificial intelligence applications – including predictive analytics to decide when to send emails and AI-generated content that competes with human-written copy – are likely to arise. Emails customized not only to people but also to their present circumstances and demands, so hyper-personalisation will become the standard.

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